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Green Tree Servicing LLC Complaint - First experience with Green Tree Servicing LLC VERY BAD
Green Tree Servicing LLC Complaint

Green Tree Servicing LLC Complaint

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First experience with Green Tree Servicing LLC VERY BAD


Green Tree Servicing took over my loan from the bankrupted GMACMortgage. My first experience with them has me scrambling to refinance my loan just to get rid of them. I went to make an online payment like I always do this time of the month, only to find out that they charge $12 just to post a payment to my account with out the assistance of customer support. I have been paying online for several years as it provides an electronic trail and the check can not get "lost in the mail". I called customer support and got the rudest person on the phone who basically told me too fucking bad, when I asked to speak to a supervisor I got hung up on. 6.875% is a nice loan to collect on and now I am certain Green Tree has lost my business. I hope more of you fire them by refinancing.


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Comments


junepol says: (7 years ago)
 0
I am also a new customer from GMAC mortgage. I have also had the worst experience so far. Unless I pay $12 for a processing fee, I can't make a payment for my mortgage. I keep getting hung up o nwhen I call: they won't send me a statement in the mail so that I can send a check, and they won't take a payment over the phone. I also am leaving this company as fast as possible.




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