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Green Tree Servicing LLC Complaint - Green Tree keeps misapplying my payment to another account - Green Tree Servicing
Green Tree Servicing LLC Complaint

Green Tree Servicing LLC Complaint

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Green Tree keeps misapplying my payment to another account - Green Tree Servicing


I have never dealt with a company that is so unresponsive after they have made an error. I have two separate accounts with Green Tree - one for my home and one is a rental account. I always pay by billpayer. The payments come out of separate bank accounts. Everything was fine until December 2014 - when Green Tree started applying both payments (even though they came from separate bank accounts, clearly stating the correct accounts) to one account and showing me delinquent in the rental account. I have made numerous calls, they would reverse a payment, waive the late and then the cycle would happen all over again. I would make more calls, couple of weeks go by, they reverse another payment, but than March would apply to the wrong account again. I finally paid another 3/15 payment over the phone, because after two weeks they still could not reverse that one. Various reps would give me various stories, but no one took any type of initiative or responsibility to correct this. They would promise it would get done, and when it did not get done, I would be told "this process takes time". So I gave up - made another 3/15 payment just to stop them from showing me "delinquent" - I am concerned about my credit and do not trust Green Tree when they say they would be able to correct that! I will set up autopay for the rental account hoping that if THEY take it out of the account, they will apply it to the correct account. Of course, I can't set up autopay until I am CURRENT! I have never dealt with more incompetent company. They would also call me to tell me that I am DELINQUENT wanting a payment. I guess they must not make good notes on the account or else their collection representatives do not read them. Shame on this company for putting people through this and basically making me pay extra payment because of their error.


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