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Green Tree Servicing LLC Complaint - Harassment
Green Tree Servicing LLC Complaint

Green Tree Servicing LLC Complaint

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Harassment


March 26, 2011
I have a 2nd Mortgage, serviced by Bank of America Home Loans (they obtained it when BoA bought Countrywide). Bank of America has moved the loan to another subsidiary, called Green Tree Servicing as of March 1, 2011. (How many subsidiaries does a bank need to manipulate money?)

A letter from Bank of America, Feb 7, 2011; informing me of this did not include a new loan number and said Green Tree will be contacting me with new information.

The payment was due on March 1... I had yet to receive a statement from Green Tree. I called an 800 number around March 10; the representative said the loan was still in transition between the 2 banks; and not to make a payment until I received a statement and letter from Green Tree. I was also told not to worry about any late charges for the first 60 days as they understand the confusion that can be caused by transferring loans. And when I receive a statement, it would have both March and April totals due.

I finally received a letter from Green Tree dated March 13 2011; with some information about the transfer and a statement will arrive within the next 25 days.

I finally got not 1, but 2 statements. One for March with the amount due and the second statement with combination of March and April, just like the person told me. I though great, I'll make the one payment in April.

I have now been getting harassing phone calls from Green Tree on the March payment being late.. When I talked to the representative from Green Tree and told her what took place and I had talked to another representative, she was rude and obnoxious about me not making my payments (I’ve never have missed a payment). I told her to stop the harassment and she respond “so you like yelling at people?”.

I did not ask for my loan to be moved. Bank of America chose to do it. I do not appreciate the untimely communications from this entity; and harassing me because of their slowness to properly bill in a timely matter.
If you deal with Green Tree … RUN


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Comments


greentreesucks says: (7 years ago)
 0
I had to change my number because they start calling 8 times a day on the first day its due...even though there is a 15 day grace period. I now call them from a pay phone only... they are so rude, mean, ugly and unprofessional. I hope the douchebags on the phone that work for this company end up working for taco bell when grenn tree gets bought out by some other company. Green Tree is horrible...the worst company I have ever come in contact with...ever!!!!



greentreesucks says: (7 years ago)
 0
I had to change my number because they start calling 8 times a day on the first day its due...even though there is a 15 day grace period. I now call them from a pay phone only... they are so rude, mean, ugly and unprofessional. I hope the douchebags on the phone that work for this company end up working for taco bell when grenn tree gets bought out by some other company. Green Tree is horrible...the worst company I have ever come in contact with...ever!!!!



feedupnc says: (7 years ago)
 0
Let's all take a stand and start sending some of these complaints even further lets take it to the people we voted in. Yes let's take it to the White House yes these are trying times but we need to be heard as well with enough letters posted to there web site maybe just maybe we can make a differece and get some peace of mind




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