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Green Tree Servicing LLC Complaint - Terrible Response Times / Poor Service Level Metrics
Green Tree Servicing LLC Complaint

Green Tree Servicing LLC Complaint

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Terrible Response Times / Poor Service Level Metrics


Green Tree customer service is run on the basis of: "if we provide unrealistic response times then no one will bother us". Of course I gest in this statement, but read the following email response, from Green Tree, after I sent an email inquiry:

"Thank you for contacting Green Tree Customer Service. This message is to
confirm the receipt of your email request. You will receive a response from
our Customer Service department within three to five business days. Please
do not reply to this message as this is an outgoing mailbox only.

Sincerely,

Green Tree Customer Service Department"

This is sad...probably a good way to keep labor costs down and margins up...sad to see! I wish they could set there sights to emulate companies like USAA or Schwab...but then only results oriented companies would do that and this is where I think Green Tree differs. Just my two cents; I feel sorry for the front line staff that has to respond to customer complaints due to poor management directive / decisions.


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Comments


mdbw says: (7 years ago)
 0
GMAC Mortgage sole my mortgage to this company. Since day one I have had nothing but problems with them. They are the worst company I have ever had to deal with. They took money out of my account for my payment on an automatic withdrawal. Then they charged me a late fee. How is that possible? When I called to inquire about the late payment fee they told me I would have to speak to a manager for that. When I asked to speak to the manager, they refused to connect me. They say one thing and do another. Someone needs to be overseeing them, but they just do what they want when they want. They need to be shut down or investigated.



mdbw says: (7 years ago)
 0
GMAC Mortgage sole my mortgage to this company. Since day one I have had nothing but problems with them. They are the worst company I have ever had to deal with. They took money out of my account for my payment on an automatic withdrawal. Then they charged me a late fee. How is that possible? When I called to inquire about the late payment fee they told me I would have to speak to a manager for that. When I asked to speak to the manager, they refused to connect me. They say one thing and do another. Someone needs to be overseeing them, but they just do what they want when they want. They need to be shut down or investigated.



mdbw says: (7 years ago)
 0
GMAC Mortgage sole my mortgage to this company. Since day one I have had nothing but problems with them. They are the worst company I have ever had to deal with. They took money out of my account for my payment on an automatic withdrawal. Then they charged me a late fee. How is that possible? When I called to inquire about the late payment fee they told me I would have to speak to a manager for that. When I asked to speak to the manager, they refused to connect me. They say one thing and do another. Someone needs to be overseeing them, but they just do what they want when they want. They need to be shut down or investigated.




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